Privacy Policy

Last updated: January 1, 2026

Conrow Insurance ("we," "us," or "our") is a licensed insurance agency based in McAllen, Texas. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request a consultation, or communicate with us by phone, text message, or email.

1. Information We Collect

When you contact us or submit a form on our website, we may collect:

Name and contact information (phone number, email address, mailing address)
ZIP code and other location information relevant to Medicare plan eligibility
Age or date of birth (when provided)
Information you provide during a consultation regarding your insurance needs
Technical information such as IP address and browser type, collected automatically when you visit our website

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule consultations
Provide information about Medicare plans available in your area
Send appointment confirmations, reminders, and service-related communications
Send marketing communications about insurance products, where you have consented to receive them
Comply with legal and regulatory requirements applicable to licensed insurance agencies

3. SMS / Text Messaging

If you opt in to receive text messages from us, we will use your mobile number to send appointment reminders, plan information, enrollment updates, and — where you have separately consented — marketing messages. Message frequency varies, and message and data rates may apply. You may opt out of text messages at any time by replying STOP, or get help by replying HELP.

Mobile Information Disclosure: Mobile information and consent records (including phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors and service providers in support of our Services (such as CRM, calendar, messaging, or compliance providers) is permitted only for the purpose of delivering those Services to you.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers who help us operate our business (e.g., CRM, scheduling, and communications platforms), solely to deliver those services
Insurance carriers, when necessary to process a quote, application, or enrollment you have requested
Government agencies or regulators, when required by law

5. Your Choices

You may opt out of marketing communications at any time. To stop receiving text messages, reply STOP to any message. To stop receiving emails, use the unsubscribe link included in our emails. To stop phone calls, simply tell us during a call or contact us using the information below.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children.

8. Medicare Disclaimer

Conrow Insurance is a licensed insurance agency. We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE (1-800-633-4227) to get information on all of your options. Not connected or affiliated with any United States Government or State agency. This is a solicitation for insurance. A licensed insurance agent may contact you.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Conrow Insurance
3804 N 7th Ct, McAllen, TX 78501
Phone: +1 (956) 358-9533
Email: [email protected]

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